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DRB Customer Satisfaction Index Survey
¢Â Dongil Rubber Belt Co.,Ltd
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DRB is operating the customer satisfaction researching pertaining
to the service and the products.
The answers from customers will be the priceless information
which is going to use for achieving a customer satisfaction,
a customer sensation and a customer success.
Please give us a favor positively.
* Please select only one box which is the same idea as yours.
Legend
5
4
3
2
1
Very
Satisfied
Satisfied
Normal
Dissatisfied
Very
Dissatisfied
Very High
High
Normal
Low
Very Low
1. Quality Parts
5
4
3
2
1
1) What do you think of the satisfaction level for DRB's products?
2) If you have compared DRB's products with other manufacturers' which are providing a similar products, what do you think of DRB's product quality?
3) What do you think of DRB's efforts to response from the customer's demand which is about the quality improvement?
4) DRB is trying to improve the quality of DRB's products at all times, how much do you satisfy the effort of DRB at the moment?
5) If you have a complaint with DRB for the quality, how much do you satisfy for DRB's responses?
2. Technical Parts
5
4
3
2
1
1) We would like to ask your opinion about the technical level that DRB possessing at the moment.
2) If you have compared with other companies that manufacturing similar products as DRB, what is the level of DRB's technique?
3) If you have an experience of a request which is about the technical issue to DRB, how much do you satisfy about the response from DRB?
4) What do you think of the satisfaction level for DRB's products development process which including a sample delivery and quality?
3. Price / Delivery Parts
5
4
3
2
1
1) What do you think of your satisfaction level for the delivery and quantity that you had ordered from DRB?
2) What do you think of your satisfaction level for the delivery, when you have compared DRB's Product with other manufactures'?
3) What do you think of the price satisfaction for DRB's products?
4) If you have compared with other company's products, what do you think of the price for DRB's products?
5) How much do you satisfy for DRB's packing system?
4. Reliability/ Understanding Parts
5
4
3
2
1
1) How do you think of the reliability for DRB usually?
2) How do you think of DRB's competitive of its kinds?
3) How do you think of a response manner of DRB? (Telephone / Interview etc)
5. Please check treating items.
Power Transmission Belts
Vehicle Sealing
Conveyor Belts & System
Rubber Track & Undercarriage System
Construction Material
Seismic Isolation & Vibration Control
6. If you have anything to comment, please write about it.
Thank you for giving us your valuable time to answer this survey.
DRB will continue to be a company always open to the voice of our customers.
**** This survey was Closed. ****
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