Before beginning this survey, I'd like to give you below information for your better understating about this survey.

Internet Banking: Internet banking refers to the use of the internet as a remote delivery channel for banking services. In other words, all online banking website can be regarded as internet bank even if they doesn't have offline bank branch.

1. Please select your evaluation on internet banking service,    considering your main internet banking service provider.	Strongly disagree Strongly agree
	1	2	3	4	5	6	7
1) Internet banking is offering me the higher interest rates.
2) Internet banking charges lower transaction fees.
3) Internet banking provides financial products that give higher rates of returns (or yields). (Example of financial products is saving accounts, fund, insurance, and Bond etc.)
4) Internet banking provides a wide range of financial products.
5) Internet banking provides a wide array of financial products in the same category. (For example, different fund products in Fund category)
6) Internet banking fulfills customers' demands accurately.
7) Internet banking fulfills agreement that has been made with customers.
8) Internet banking keeps a track of my transaction records.
9) Internet banking keeps the promises that it has been made with customers in an advertisement.
10) Internet banking is offering prompt service to customers.
11) Internet banking quickly solves problems related to internet banking. (For example, technical/ safety/lost password etc.)
12) Internet banking responds earnestly to customers' complaint.
	1	2	3	4	5	6	7
13) I am sure that internet banking is fully capable of solving problems with internet banking service.
14) I am sure that internet banking is fully capable of answering customers' questions on internet banking service.
15) I am sure that internet banking respects customers' privacy.
16) I am sure it is safe to make transactions of financial products through internet banking.
17) I am sure it is safe to make wire transfer from my account to someone else's account through internet banking.
18) Internet banking pays attention to customers.
19) Internet banking understands customers' demands and acts accordingly.
20) Internet banking pays attention to customers' questions and answers them earnestly.
21) I am generally satisfied with services that internet banking has offered.
22) Comparing with other internet banking, I am generally satisfied with services that internet banking has been offering me.
23) I would like to recommend my internet banking to others.
24) I am willing to continue to use my internet banking.
	1	2	3	4	5	6	7

2. Please select all services that you currently use in internet banking.
Transfer account (Wire transfer)
Monitoring accounts
Purchasing financial products (e.g. Fund, Bond, Insurance, Derivatives etc.)
Loan
Financial consulting service
etc.

3. How many times do you use internet banking service monthly?
1 time   2-5 times   6-9 times   10-13 times   more than 13 times

4. How long have you used internet banking?
less than 1 year   2-3 years   4-5 years   6-7 years   more than 8 years

5. What is your gender?   Male   Female

6. What age group are you in?
less 24   25-29   30-34   35-39   40-44   more 45

7. What is your nationality?   USA   Canada   South Korea   Others

7a. Did you or your family migrate from Eastern (Oriental) countries to USA or Canada?
   (e.g. Eastern countries : South Korea, Japan, China etc.)
Yes   No

8. What is your job?   Student   Worker   Self-employed   etc.

9. How much hours do you use the Internet in a day on average?
0-1hour   1-2hours   3-4hours   4-5hours   more than 5hours

10. What percentage of liquid assets** do you make transactions via internet banking?
less 10%   10-20%   21-30%   31-40%   41-50%   more than 50%

Liquid assets**: Any item of value that can be quickly turned into cash. For instance, certificate of deposits (CDs) and money market accounts are liquid assets. On the other hand, antique furniture, real estates, boats and star-studded baseball card collections are not liquid assets since it takes some time to sell them.